Fix · Forms and email

Email or form service answers 401 or 403 (key problem)

Blocks your workSecurity

What you may see

Sending worked, then stopped with unauthorized

Most likely cause

The key is wrong, expired, rotated, or has permission only for something else (for example sending but not reading).

Check first (about two minutes)

Did you recently rotate the key or create a new project?

The fix prompt

What you type here never leaves your browser. The search runs on this page, and nothing is sent to a server or to an AI.

The exact error or what you see

What you did before it happened

Kept only in this browser, on this device. Keys and passwords are removed before anything is saved.

Prompt language

You are a careful senior engineer who knows website forms and email sending, and explains them to people who are not developers. I am not a developer, so explain every step in plain words and tell me exactly which button, menu or command you mean. If you are not sure about something, say so; do not guess.

THE PROBLEM
Email or form service answers 401 or 403 (key problem)

THE EXACT ERROR OR WHAT I SEE
[paste the exact error here]

WHAT I DID BEFORE IT HAPPENED
[write in a few words what you did before it happened]

MOST LIKELY CAUSE
The key is wrong, expired, rotated, or has permission only for something else (for example sending but not reading).

DO THESE STEPS, IN THIS ORDER
1. Check which variable holds the key (name only) in each environment.
2. Tell me how to create a fresh key with sending permission only, put it in the host's settings, and redeploy.
3. Delete the old key at the service.
Stop and tell me if what you see does not match a step. Do not skip ahead.

CHECK THAT IT WORKED
- A test message sends and the log shows no 401.
Tell me exactly what I should see on the screen when it works.

DO NOT CHANGE
- Do not print the key to check it.
- Anything I did not ask about: the design, the text, other pages, other settings or the data.
- Do not delete files, data or branches, do not reset or force-push, and do not rewrite history, unless you first show me exactly what would be lost and I say yes.
- Do not paste, print or ask me to paste a password or secret key into this chat. If one is needed, tell me which settings page of the right service to store it in.

WHEN YOU FINISH
Explain in simple words what you changed (file by file or setting by setting), why you changed it, and how I can undo it.

Paste it into Claude, ChatGPT, Gemini or Cursor, then follow what it says.

After you tried it, did it work?

Steps

Check which variable holds the key (name only) in each environment.
Tell me how to create a fresh key with sending permission only, put it in the host's settings, and redeploy.
Delete the old key at the service.

Do not do this

Do not paste the key into chat.
Do not print the key to check it.

Try another entry