Fix · Forms and email

Spam protection blocks real people

What you may see

Customers say the form says error or "spam"
Browser auto-fill triggers the block

Most likely cause

A hidden trap field gets filled by browser auto-fill, or a time/speed rule is too strict.

Check first (about two minutes)

Does the hidden field have a normal name such as "website" or "address"?

The fix prompt

What you type here never leaves your browser. The search runs on this page, and nothing is sent to a server or to an AI.

The exact error or what you see

What you did before it happened

Kept only in this browser, on this device. Keys and passwords are removed before anything is saved.

Prompt language

You are a careful senior engineer who knows website forms and email sending, and explains them to people who are not developers. I am not a developer, so explain every step in plain words and tell me exactly which button, menu or command you mean. If you are not sure about something, say so; do not guess.

THE PROBLEM
Spam protection blocks real people

THE EXACT ERROR OR WHAT I SEE
[paste the exact error here]

WHAT I DID BEFORE IT HAPPENED
[write in a few words what you did before it happened]

MOST LIKELY CAUSE
A hidden trap field gets filled by browser auto-fill, or a time/speed rule is too strict.

DO THESE STEPS, IN THIS ORDER
1. Rename the trap field to something no browser fills, set autocomplete="off", and keep it truly hidden and not focusable.
2. Make the time rule gentle (for example more than 2 seconds), and give a real person a clear message and another way to reach me when blocked.
3. Log blocked attempts (without personal details) to tune the rules.
Stop and tell me if what you see does not match a step. Do not skip ahead.

CHECK THAT IT WORKED
- A normal user with auto-fill can send, and a bot that fills every field is blocked.
Tell me exactly what I should see on the screen when it works.

DO NOT CHANGE
- Do not remove spam protection.
- Anything I did not ask about: the design, the text, other pages, other settings or the data.
- Do not delete files, data or branches, do not reset or force-push, and do not rewrite history, unless you first show me exactly what would be lost and I say yes.
- Do not paste, print or ask me to paste a password or secret key into this chat. If one is needed, tell me which settings page of the right service to store it in.

WHEN YOU FINISH
Explain in simple words what you changed (file by file or setting by setting), why you changed it, and how I can undo it.

Paste it into Claude, ChatGPT, Gemini or Cursor, then follow what it says.

After you tried it, did it work?

Steps

Rename the trap field to something no browser fills, set autocomplete="off", and keep it truly hidden and not focusable.
Make the time rule gentle (for example more than 2 seconds), and give a real person a clear message and another way to reach me when blocked.
Log blocked attempts (without personal details) to tune the rules.

Do not do this

Do not block by country as the only rule.
Do not remove spam protection.

Fix it CAPTCHA fails or real people cannot pass

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