Fix · Forms and email

The email from my website never arrives

Blocks your work

What you may see

The form says sent but there is nothing in my inbox
It arrives for some addresses only

Most likely cause

The message is lost at one step: not sent by the server, refused by the email service, blocked by the receiver, or placed in spam.

Check first (about two minutes)

Open the email service dashboard logs: is the message listed, and with what status (delivered, bounced, blocked)?
Search spam, promotions and "all mail".

The fix prompt

What you type here never leaves your browser. The search runs on this page, and nothing is sent to a server or to an AI.

The exact error or what you see

What you did before it happened

Kept only in this browser, on this device. Keys and passwords are removed before anything is saved.

Prompt language

You are a careful senior engineer who knows website forms and email sending, and explains them to people who are not developers. I am not a developer, so explain every step in plain words and tell me exactly which button, menu or command you mean. If you are not sure about something, say so; do not guess.

THE PROBLEM
The email from my website never arrives

THE EXACT ERROR OR WHAT I SEE
[paste the exact error here]

WHAT I DID BEFORE IT HAPPENED
[write in a few words what you did before it happened]

MOST LIKELY CAUSE
The message is lost at one step: not sent by the server, refused by the email service, blocked by the receiver, or placed in spam.

DO THESE STEPS, IN THIS ORDER
1. Find where the email is sent from in the code and which service it uses (names only).
2. Check the code handles errors from the service and writes a clear log line.
3. Check the sender address belongs to a domain that is verified in the service, and the recipient is correct.
4. Send a test to two different providers (for example one Gmail and one other) and compare.
Stop and tell me if what you see does not match a step. Do not skip ahead.

CHECK THAT IT WORKED
- The service log shows delivered, and the message is in the inbox for both providers.
Tell me exactly what I should see on the screen when it works.

DO NOT CHANGE
- Do not change the sending service to solve one message.
- Anything I did not ask about: the design, the text, other pages, other settings or the data.
- Do not delete files, data or branches, do not reset or force-push, and do not rewrite history, unless you first show me exactly what would be lost and I say yes.
- Do not paste, print or ask me to paste a password or secret key into this chat. If one is needed, tell me which settings page of the right service to store it in.

WHEN YOU FINISH
Explain in simple words what you changed (file by file or setting by setting), why you changed it, and how I can undo it.

Paste it into Claude, ChatGPT, Gemini or Cursor, then follow what it says.

After you tried it, did it work?

Steps

Find where the email is sent from in the code and which service it uses (names only).
Check the code handles errors from the service and writes a clear log line.
Check the sender address belongs to a domain that is verified in the service, and the recipient is correct.
Send a test to two different providers (for example one Gmail and one other) and compare.

Do not do this

Do not put the email service key in website code that visitors download.
Do not change the sending service to solve one message.

Try another entry