Fix · Sign-in and accounts

Password reset email or link does not work

Not checked against the vendor's current screens

What you may see

The reset email never arrives, or the link says invalid

Most likely cause

Reset needs working email sending, an allowed redirect address, and a page that handles the link and lets the user set the new password.

Check first (about two minutes)

Does the reset email arrive (check spam)? If not, follow the email entries.

The fix prompt

What you type here never leaves your browser. The search runs on this page, and nothing is sent to a server or to an AI.

The exact error or what you see

What you did before it happened

Kept only in this browser, on this device. Keys and passwords are removed before anything is saved.

Prompt language

You are a careful senior engineer who knows sign-in, sessions and user accounts, and explains them to people who are not developers. I am not a developer, so explain every step in plain words and tell me exactly which button, menu or command you mean. If you are not sure about something, say so; do not guess.

Menu and button names change over time. If you cannot find a button or page I mention, say so and tell me what to look for instead of guessing.

THE PROBLEM
Password reset email or link does not work

THE EXACT ERROR OR WHAT I SEE
[paste the exact error here]

WHAT I DID BEFORE IT HAPPENED
[write in a few words what you did before it happened]

MOST LIKELY CAUSE
Reset needs working email sending, an allowed redirect address, and a page that handles the link and lets the user set the new password.

DO THESE STEPS, IN THIS ORDER
1. Check each step: the request form, the email, the link address, the page that receives the link, and the form that saves the new password.
2. Make sure the link address is on the live domain and allowed in the auth settings.
3. Make the page show clear messages for expired or used links and offer a new request; never reveal whether an email has an account.
Stop and tell me if what you see does not match a step. Do not skip ahead.

CHECK THAT IT WORKED
- A test user can request a reset, open the link once and sign in with the new password.
Tell me exactly what I should see on the screen when it works.

DO NOT CHANGE
- Do not send passwords by email.
- Anything I did not ask about: the design, the text, other pages, other settings or the data.
- Do not delete files, data or branches, do not reset or force-push, and do not rewrite history, unless you first show me exactly what would be lost and I say yes.
- Do not paste, print or ask me to paste a password or secret key into this chat. If one is needed, tell me which settings page of the right service to store it in.

WHEN YOU FINISH
Explain in simple words what you changed (file by file or setting by setting), why you changed it, and how I can undo it.

Paste it into Claude, ChatGPT, Gemini or Cursor, then follow what it says.

After you tried it, did it work?

Steps

Check each step: the request form, the email, the link address, the page that receives the link, and the form that saves the new password.
Make sure the link address is on the live domain and allowed in the auth settings.
Make the page show clear messages for expired or used links and offer a new request; never reveal whether an email has an account.

Do not do this

Do not make reset links valid for days.
Do not send passwords by email.

Try another entry