Fix · Payments

Apple Pay or Google Pay button does not appear

Kuwait and GulfNot checked against the vendor's current screens

What you may see

The wallet button is missing on my checkout
It shows on some phones only

Most likely cause

These buttons need the gateway to support them, your domain to be verified with the provider, https, and a device that has a card in the wallet.

Check first (about two minutes)

Is the button missing on every device or only some (for example Android has no Apple Pay)?

The fix prompt

What you type here never leaves your browser. The search runs on this page, and nothing is sent to a server or to an AI.

The exact error or what you see

What you did before it happened

Kept only in this browser, on this device. Keys and passwords are removed before anything is saved.

Prompt language

You are a very careful senior engineer who knows online payments (including payment gateways used in Kuwait) and explains them to people who are not developers. I am not a developer, so explain every step in plain words and tell me exactly which button, menu or command you mean. If you are not sure about something, say so; do not guess.

Menu and button names change over time. If you cannot find a button or page I mention, say so and tell me what to look for instead of guessing.

I am in Kuwait. If the service has a Kuwait or Gulf rule or option that matters here (for example KNET, Arabic right-to-left text or local time), take it into account.

THE PROBLEM
Apple Pay or Google Pay button does not appear

THE EXACT ERROR OR WHAT I SEE
[paste the exact error here]

WHAT I DID BEFORE IT HAPPENED
[write in a few words what you did before it happened]

MOST LIKELY CAUSE
These buttons need the gateway to support them, your domain to be verified with the provider, https, and a device that has a card in the wallet.

DO THESE STEPS, IN THIS ORDER
1. Check what my gateway supports and what setup it asks for (do not assume; read its documentation and my account).
2. List the setup steps by name (domain verification file, merchant settings), who must do each, and how to test on a real phone.
3. Show the button only where it can work, and keep the normal card option always available.
Stop and tell me if what you see does not match a step. Do not skip ahead.

CHECK THAT IT WORKED
- On a supported phone with a card in its wallet, the button shows and completes a small test payment.
Tell me exactly what I should see on the screen when it works.

DO NOT CHANGE
- Do not promise wallet payments to customers before they work.
- Anything I did not ask about: the design, the text, other pages, other settings or the data.
- Do not delete files, data or branches, do not reset or force-push, and do not rewrite history, unless you first show me exactly what would be lost and I say yes.
- Do not paste, print or ask me to paste a password or secret key into this chat. If one is needed, tell me which settings page of the right service to store it in.

WHEN YOU FINISH
Explain in simple words what you changed (file by file or setting by setting), why you changed it, and how I can undo it.

Paste it into Claude, ChatGPT, Gemini or Cursor, then follow what it says.

After you tried it, did it work?

Steps

Check what my gateway supports and what setup it asks for (do not assume; read its documentation and my account).
List the setup steps by name (domain verification file, merchant settings), who must do each, and how to test on a real phone.
Show the button only where it can work, and keep the normal card option always available.

Do not do this

Do not skip the domain verification step.
Do not promise wallet payments to customers before they work.

Word Payment gateway

Try another entry

Apple Pay or Google Pay button does not appear

What you may see

Most likely cause

Check first (about two minutes)

The fix prompt

Steps

Do not do this

Related

How can we help?