Fix · Security mistakes

I lost my phone or got a new one: my two-step codes are gone

Blocks your workSecurity

What you may see

I cannot sign in to important accounts because the codes were on my old phone

Most likely cause

Two-step codes live in an app on one phone; without saved recovery codes or a second device, each service needs its own recovery path.

Check first (about two minutes)

Do you still have the old phone, a saved recovery code or a second signed-in device?

The fix prompt

What you type here never leaves your browser. The search runs on this page, and nothing is sent to a server or to an AI.

The exact error or what you see

What you did before it happened

Kept only in this browser, on this device. Keys and passwords are removed before anything is saved.

Prompt language

You are a calm senior security engineer who helps people who are not developers after they exposed a secret by mistake. I am not a developer, so explain every step in plain words and tell me exactly which button, menu or command you mean. If you are not sure about something, say so; do not guess.

THE PROBLEM
I lost my phone or got a new one: my two-step codes are gone

THE EXACT ERROR OR WHAT I SEE
[paste the exact error here]

WHAT I DID BEFORE IT HAPPENED
[write in a few words what you did before it happened]

MOST LIKELY CAUSE
Two-step codes live in an app on one phone; without saved recovery codes or a second device, each service needs its own recovery path.

DO THESE STEPS, IN THIS ORDER
1. Help me list my important accounts and, for each, the official recovery path (names only; they may be labelled differently).
2. Start with my email and phone number provider, because they unlock the rest.
3. After recovering, set up a safe system: recovery codes in a password manager and on paper, and a second device.
Stop and tell me if what you see does not match a step. Do not skip ahead.

CHECK THAT IT WORKED
- I can sign in to each important account with a second way ready.
Tell me exactly what I should see on the screen when it works.

DO NOT CHANGE
- Do not trust anyone who offers to "unlock" accounts for money.
- Anything I did not ask about: the design, the text, other pages, other settings or the data.
- Do not delete files, data or branches, do not reset or force-push, and do not rewrite history, unless you first show me exactly what would be lost and I say yes.
- Do not paste, print or ask me to paste a password or secret key into this chat. If one is needed, tell me which settings page of the right service to store it in.

WHEN YOU FINISH
Explain in simple words what you changed (file by file or setting by setting), why you changed it, and how I can undo it.

Paste it into Claude, ChatGPT, Gemini or Cursor, then follow what it says.

After you tried it, did it work?

Steps

Help me list my important accounts and, for each, the official recovery path (names only; they may be labelled differently).
Start with my email and phone number provider, because they unlock the rest.
After recovering, set up a safe system: recovery codes in a password manager and on paper, and a second device.

Do not do this

Do not wipe the old phone before recovering.
Do not trust anyone who offers to "unlock" accounts for money.

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